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1.
Virtual reference desk Creating a reference future ed by R. David Lankes, et al by
Material type: Text Text
Publication details: London Facet Publishing 2006
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 025.520285 P06.

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2.
Implementing digital reference services: Setting standards and making it real ed by R David Lankes., et all. by
Material type: Text Text
Publication details: London Facet Publishing 2003
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 025.524 P03.

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