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21.
Quality management for information and Library managers by Peter Brophy and Kate Coulling by
Material type: Text Text
Publication details: Hampshire ASLIB Gower 1996
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 025.1 N96.

22.
National aerospace and electronics conference, NAECON 1989 Proceedings, Vol.4 of 4 by
Material type: Text Text
Publication details: Piscataway IEEE 1989
Availability: Items available for reference: JRD Tata Memorial Library: Not for loan (1)Call number: 629.135506 N89.4 "SER".

23.
National aerospace and electronics conference, NAECON 1990 Proceedings, Vol.3 of 3 by
Material type: Text Text
Publication details: Piscataway IEEE 1990
Availability: Items available for reference: JRD Tata Memorial Library: Not for loan (1)Call number: 629.135506 N90.3.

24.
Tool Navigator The Master guide for teams. Walter J.Michalski and ed.by Dana G.King by
Material type: Text Text
Publication details: Portland Productivity press 1997
Availability: Items available for loan: Centre for Product Design and Manufacturing (1)Call number: 658.4036 N97.

25.
Right fit The power of ergonomics as a competitive strategy by Clifford M Gross by
Material type: Text Text
Publication details: Portland Productive Press 1996
Availability: Items available for loan: Centre for Product Design and Manufacturing (1)Call number: 658.575 N962.

26.
40 Top tools for manufacturers A Guide for implementing powerful improvement activities by Walter J Michalski by
Material type: Text Text
Publication details: Oregon Productivity Press 1998
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 658.562 N981.

27.
Customer Care Excellence How to create an effective customer focus by Sarah Cook by
Edition: 6th ed
Material type: Text Text
Publication details: London Kogan Page Limited 2011
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 658.812 P11.

28.
Design and management of service processes Keeping customers for life by Rohit Ramaswamy by Series: Engineering process improvement series
Material type: Text Text
Publication details: Massachusetts Addison-Wesley publishing 1996
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 658.812 N96.

29.
Total quality management by L Suganthi and Anand A Samuel by
Material type: Text Text
Publication details: New Delhi Prentice-Hall of India 2004
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 658.562 P04.

30.
Total quality management Practising manager by Rajesh Kumar Shukla by
Material type: Text Text
Publication details: Locknow New Royal Book 2006
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 658.562 P06.

31.
Statistical process control an IFS executive briefing ed by Johan Mortimer by
Material type: Text Text
Publication details: New York IFS 1988
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 658.562 N883.

32.
Making breakthrough innovation happen How eleven Indians pulled off the impossible by Porus Munshi by
Material type: Text Text
Publication details: India Collins Business 2009
Availability: Items available for loan: Management Studies (1)Call number: 658.5 P092 (MS).

33.
Competing with Knowledge: The information professional in the knowledge management age by Angela Abell and Nigel Oxbrow by
Material type: Text Text
Publication details: London TFPL 2001
Availability: Items available for loan: JRD Tata Memorial Library (1)Call number: 658.4038 ABE.

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