TY  - BOOK
AU  - Bendell, Tony.
AU  - Kelly, John.
AU  - Merry Ted.
TI  - Quality: measuring and monitoring /by Tony Bendell, John Kelly, Ted Merry
T2  - Sunday Times "Business Skills"
SN  - 071265514X
U1  - 658.562 
PY  - 1993///
CY  - London
PB  - Century Business
ER  -