Lankes, R David ed <br/><br/>
Implementing digital reference services: Setting standards and making it real 
ed by R David Lankes., et all. 
 - London  Facet Publishing  2003 
 - xv, 232p. 
<br/><br/><label>ISBN: </label>9781856044622 
<br/><br/><label>Dewey Class. No.: </label>025.524  / P03