Baccelli, Francois Elements of queueing Theory by Francois, Baccelli and Pirre Bremaud - 2nd ed - New York Springer 2003 - xiv, 334p. - Applications of Mathematical Stochastic Modelling and Applied Probability 26 . ISBN: 9783540660880 Dewey Class. No.: 519.82 / P031 (ESE)