TY  - BOOK
AU  - Nacif, Roberta C
TI  - Online Customer Loyalty: Forecasting the Repatronage Behavior of Online Retail Customers
T2  - Kunden management and electronic commerce
SN  - 9783824479108
U1  - 658.8120285 
PY  - 2003///
CY  - Wiesbaden
PB  - Deustscher Universitats Verlag
ER  -