Nacif, Roberta C <br/><br/>
Online Customer Loyalty  Forecasting the Repatronage Behavior of Online Retail Customers 
by Roberta C Nacif 
 - Wiesbaden  Deustscher Universitats Verlag  2003 
 - xxii,361p 
 - Kunden management and electronic commerce .
<br/><br/><label>ISBN: </label>9783824479108 
<br/><br/><label>Dewey Class. No.: </label>658.8120285  / P03