TY  - BOOK
AU  - Lu, Jie
TI  - E-Service Intelligence: Methodologies, Technologies and Applications [electronic resource]
SN  - 9783540370178
U1  - 006.3 
PY  - 2007///
CY  - Berlin
PB  - Springer
N1  - http://dx.doi.org/10.1007/978-3-540-37017-8
ER  -