TY  - BOOK
AU  - Lankes, R David
AU  - Mcclure, Charles R
AU  - Gross, Melissa
AU  - Pomerantz Jeffrey
TI  - Implementing digital reference services: Setting standards and making it real
SN  - 1856044629
U1  - 025.527 
PY  - 2003///
CY  - London
PB  - Facet Publishing
ER  -