Lankes, R David <br/><br/>
Implementing digital reference services  Setting standards and making it real 
ed by R David Lankes, Charles R Mcclure and Melissa G 
 - London  Facet Publishing  2003 
 - xv, 232p 
<br/><br/><label>ISBN: </label>1856044629 
<br/><br/><label>Dewey Class. No.: </label>025.527  / P03