Klassens, Robert D <br/><br/>
Cases in operations management  Building customer value through world-class operations 
by Robert D Klassen and Larry J Menor 
 - New Delhi  Sage  2007 
 - x, 425p 
<br/><br/><label>ISBN: </label>9788178298641 
<br/><br/><label>Dewey Class. No.: </label>658.113  / P07