Customer service  empowerment and entrapment 
Ed. by Andrew Sturdy, Irena Grugulis, Hugh Willmott 
 -  Palgrave  2001 
 - XI,215p. 
 - Critical perspectives on works and Organisations series .
<br/><br/><label>ISBN: </label>0333946073 
<br/><br/><label>Dewey Class. No.: </label>658.8343  / P012